Case Studies

Dún Laoghaire-Rathdown County Council

TEAM

Building Surveying

Sector

Services Provided

Building Surveying

Overview of service

ORS was appointed by Dún Laoghaire–Rathdown County Council (DLR CoCo) to deliver a large-scale Building Surveying Inspections programme across the council’s rented accommodation portfolio. This multi-year commission positions ORS as the primary partner responsible for the full lifecycle of housing inspections, from initial public engagement through compliance verification and final reporting.

Acting as the lead provider, ORS manages the end-to-end inspection process. This includes public communication, inspection scheduling, on-site assessments, issuing improvement notices, managing follow-up inspections, and maintaining continuous engagement with landlords, tenants, estate agents and other stakeholders. Every element of correspondence, data handling and workflow coordination is delivered through ORS’s centralised inspection management system. 

At its core, the programme represents one of the most substantial and strategically important residential inspection frameworks undertaken by a local authority. It reinforces ORS’s reputation as a national leader in delivering complex, high-volume public service programmes that require precision, responsiveness and deep technical understanding. 

From project initiation, ORS drew on its extensive experience in housing and regulatory compliance to mobilise a dedicated team and establish robust operational processes. As the programme evolved, ORS conducted a strategic review to optimise delivery, streamline workflows and enhance resource allocation. The project now operates under a highly efficient, digitally enabled model that ensures quality, consistency, and transparency at scale. 

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Farran Mullingar
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Project Outcome

The Building Surveying Inspections programme has become a flagship example of ORS’s ability to manage and deliver complex, high-volume inspection frameworks for the public sector. Through continuous refinement and the implementation of innovative digital tools, ORS created a seamless inspection system that enhances performance, reduces operational burden and delivers clear, measurable value for the client. 

A critical achievement of the project has been the transition from a labour-intensive, manual process to an optimised model driven by intelligent scheduling, improved data management and sophisticated reporting platforms. The introduction of an integrated digital ecosystem, including automated workflows, real-time reporting dashboards and centralised data controls has transformed how inspections are executed and monitored.

This evolution has strengthened ORS’s partnership with DLR CoCo, demonstrating reliability, transparency and an unwavering commitment to service excellence. Consistently high-quality outputs, strong stakeholder engagement and proactive communication have reinforced ORS’s position as a trusted long-term partner to local authorities. 

The streamlined operational model has enabled ORS to maintain exceptional quality standards while enhancing productivity, improving turnaround times and supporting more effective regulatory oversight across the local authority’s housing stock. The approach has also delivered significant sustainability benefits through reduced travel, paperless reporting and refined route planning — aligning with ORS’s values and the council’s environmental objectives.

Overall, the project has set a new benchmark for large-scale housing inspection programmes in Ireland, showcasing ORS’s multidisciplinary capability, leadership and capacity to innovate within regulatory and public service environments. 

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Challenges & Solution

Delivering a high-volume public service programme requires seamless coordination, advanced planning and the ability to evolve systems rapidly. Throughout this commission, ORS adopted a forward-thinking, agile approach to overcome operational challenges and deliver a modern, efficient inspection framework. 

ORS redesigned the inspection workflow from the ground up, integrating automated systems that streamline repetitive processes, reduce administrative load and enhance data accuracy. Digital reporting tools, scheduling algorithms and integrated dashboards now manage and validate data at multiple stages, ensuring consistency and reliability in every output. 

The introduction of real-time data dashboards through platforms like Power BI has transformed decision-making. Project teams and clients can monitor performance instantly, identify issues early and direct resources where they are most needed. This innovation has strengthened ORS’s role as a proactive, insight-driven partner. 

By redesigning routes, consolidating geographic inspection zones and embedding digital field tools, ORS significantly reduced travel requirements and optimised inspectors’ time on site. These efficiencies contribute to reduced carbon emissions, faster inspection turnaround and a more sustainable programme model. 

The refined operational approach has also elevated team performance. With administrative burdens reduced through digital automation, staff have more capacity to focus on higher-value work, technical assessments, stakeholder engagement and quality assurance. 

This programme now serves as a template for other large-scale inspection and compliance frameworks. It illustrates how intelligent systems, skilled project management and a culture of continuous improvement can transform public service delivery. 

Leads

Key Contacts

  • Darren Holmes 4.0
    Group 8501 2
    View Bio
    Darren Holmes

    Director

  • Damien Kenny. 1.0
    Group 8501 2
    View Bio
    Damian Kenny

    Director

  • rDeirdre McShane Building Surveying Lead
    Group 8501 2
    View Bio
    Deirdre McShane

    Associate Director

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